Freezing Cold or Freaking Hot?

HOT! HOT! HOT!...but, i like this hot :-) :
Hmmm...Maersk full with annoying people.
We dont have own Maintenance Dept. So, most of the maintenance stuff, they'll approach Admin. So, anyway anyhow we'll entertain it. & we dont mind of doing it. Logically, there'll be no other departments are related to Maint thingy.
The thing is, they complaint too much. If it;s within reasonable area, we'll accept it & do in our best power to handle it. Sometimes, their complaints are way beyond the line. Unacceptable at times, childish at times, quite 'mengada-ngada' at times...heheheeh...
Like today, we receive a complaint from Customer Service Dept - "we are freezing cold!"

Huh!. Last time their complaint was "we are freaking hot" or "we are melting" or "we are burning hot"... oops! not hot like this...(but, they intend to do so...hahaha...if they're not satisfy with the temp condition) but, like this :
the main problem was building mgmt did not put the air-cond duct at their place. Their place is at the end + corner of the building & it needs longer extension to put it up. So, whoever sits at that place, will feel a bit warm compared to the rest sitting at the front + feeling really cold. If we put up the air-cond duct, the chances of their place to become a bit cold + cozy is low...So, at 1st, whenever we turned down the aircond temp, those who sits at the front will say "we are really cold! like in artic area". & vice versa if we turned up the aircond temp. This thing went on & on & on...
Then, we source for mobile air-cond / blower. The thing is, mobile aircond is too big & needs to make a hole in the wall so that, to put the excess water piping. Building management dont agree with it & they said that the new CF will be rejected by townhall. Furthermore, we dont have space to put the giant mobile air-cond. Then, the blower. Blower does not carry long life-span. If we get lucky, there;s chances that it can work up to 1 year. If not, maybe only a month. So, we decided it is not cost effective to have either 1 of the items.
Then, we started to urge the building management to put up the aircond duct. If the air is not cold enough, at least it wont make these people melting. Today some1 from the same dept who said that they r melting complaints again. "Why put this aircond duct at their place? Now we are freezing cold!"
Tell me...is this just plain stupid or what? It takes only logical thinking to get some answers. Do they only know how to complaint but do not know how to think deeper?
Sangat FRUST la dgn attitude depa....hmmmm